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Animal care assistant

Location : Mount Noddy Animal Centre

Line Manager : Animal operations Manager

purpose of this post

To provide and maintain the highest standard of animal welfare to all animals at the centre and customer service to potential adopters and the general public. To assist the ACS with the day-to-day smooth running of the kennels/cattery ensuring a clean, clutter free and safe environment. 

hours and salary

£20,319pa 37.5 hours a week (pro rata part time)

key duties and responsibilities

  • Day to day care of cats, dogs, to include cleaning of accommodation, grooming, feeding, exercise and administration of medication as required. 
  • Maintain a high standard of cleanliness to the animal accommodation, food preparation, laundry, storage, staff facilities including toilets and outside and other areas and ensure buildings/exercise areas are secure at all times. 
  • To carry out health checks on animals, reporting any concerns to ACS or in their absence, Animal Centre Manager. 
  • Implement the animal Behaviour Plan, observe and report any behavioural changes of the animals to the ACS. 
  • Assist with carrying out on-going assessments for all animals at the Centre under the direction of the Animal Behavour Adviser or ACS. 
  • Work collaboratively with other ACAs and support Volunteers and Work Experience students undertake their tasks. 
  • Advise adopters allocated to you, on animal care and answer any queries and assist with the matching of animals to adopters homes. 
  • Carry out allocated, pre-adoption home visits and respond to post adoption queries. 
  • To keep animal records accurate on Shelter Manager and other systems, including admission, rehoming, behaviour, financial and veterinary information, ensuring the information is up-to-date and compliant with GDPR guidelines. 
  • Work to Centre protocols to maintain high standards of presentation throughout the centre. 
  • Provide reception cover and admin duties as required. 
  • Be responsible for their own health and safety. 
  • To undertake any other duties required by the ACS OR ACM which may include: 
  • Driving animals to the vet. 
  • Assisting with education visits. 
  • Assisting with animal promotional initiatives. 
  • Fundraising events undertaken by the Centre

while at work all staff are required to:

  • Adhere to the Branch’s charitable objectives, which are to promote kindness and prevent cruelty to animals. 
  • To fully comply with RSPCA Sussex, Chichester & District Branch’s policies and procedures, ensuring these are carried out in relation to the post. 
  • To be an ambassador for the Branch and represent the Charity in a professional manner at all times. 
  • To attend monthly supervision with the AOM and annual appraisal with the ACM. 
  • Take care of their own health and safety and that of others who may be affected by their acts and omissions. 
  • To carry out such additional tasks as directed by the AOM or ACM and undertake any other duties commensurate with the purpose and remit of the post. 

This job description is intended as a summary of the main elements of the job described.  They may be varied from time to time in consultation with the job holder without changing the general character of the duties or the level of responsibility entailed.  Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. 

Person Specification:  Animal Care Assistant 

 Essential Desirable 
Qualifications NVQ Level 2 Animal care qualification or equivalent experience NVQ level 3 and above in any animal discipline. 
Experience proven experience in animal husbandry experience of delivering high quality work  experience working in a team experience of keeping accurate and up to date records.  experience of working in an animal welfare/rehoming environment. proven administrative experience. customer service experience. experience working with volunteers.  
Skills and knowledge a good understanding of animal welfare excellent communication skills. written and oral excellent attention to detail highly organised ability to cope with physically demanding work good IT skills ability to work well in a high pressured and emotive environment  animal first aid skills. understanding of the Data Protection Act applied knowledge of canine and feline behaviour understanding of the work of the RSPCA familiar with using databases and social media   
Personal Attributes positive, enthusiastic and self-motivated team player good time keeping a genuine desire to help achieve the RSPCA charitable aims  empathetic full valid UK driving licence  

Mount Noddy in Eartham are fantastic and wonderful and really helpful and they are so informative.