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frequently asked questions

Find the answers to some of our most frequently asked questions.

frequently asked questions

Here you will find some of our most frequently asked questions. If what you seek to know is not answered below, feel free to call or email for further details. 

Our reception is open from 10:00am-4:00pm every day of the year with except on:  Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.

Here at Mount Noddy Animal Centre, we dedicate ourselves to the rescue, rehabilitation and rehoming of cats and dogs. If you are looking to rehome or adopt a different species of pet, please visit the national RSPCA website to find your nearest branch that works with them. 

For the welfare of the animals we operate on a closed kennel policy. This means only potential adopters that have had a home visit are able to visit their chosen animal by appointment only.

We have an open intake policy and take on cats and dogs from various backgrounds, each with their own behavioural and medical history. Dependent on the nature of how they come into our care, sometimes we don’t receive any information about them at all. All our animals are assessed on arrival and have ongoing assessments throughout their stay to help us find them the best home, where they can feel safe and happy, with a family suited to their personality, history and requirements. The animal may have a history of being unable to cope living with children or known behavioural issues that make them unsuitable to be rehomed with them and limited background information means we cannot safely test this. These decisions are made with the animals welfare and the safety of adopters as a priority.

Unfortunately for health and safety reasons, as well as legally complying with insurance, we are unable to take on volunteers under the age of 18, even if accompanied by a parent or guardian. If you are under 18 and would still like to support us, why not consider gaining experience volunteering in one of our charity shops (link to Charity Retail) visit Charity retail page or visit the (link to Fundraise for us) Fundraise for us page to explore other ways of getting involved with the charity. 

We are a self-funded branch and often have in excess of 70 animals at any one time to care for, therefore we are unable to assist with medical bills. Please visit the national RSPCA website to find your nearest branch that may be able to offer advice and support. 

Veterinary assistance may be an upcoming service in the future. Please monitor Our Services in-house veterninary page (link to in-house veterinary service) .

Once you have found an animal on our website you think you could offer a suitable home for, simply download, fill in and email back to us a species relevant Perfect Match Form.

Due to the high volume of forms we receive, we can only contact those who are successful on that occasion within 7 days to book a home visit.

The home visit will be an informal discussion and is a great opportunity to ask any questions you have whilst discussing the chosen animal in detail. The final step will be to meet your chosen animal by appointment to decide if they’re the perfect match for you. Once the required visits are completed, an adoption date will be set.

We understand this can be a difficult decision and we want to do our best to help, but the centre has limited kennel and cattery spaces so we will add your pet to our waiting list with a few necessary questions until a space becomes available.

Waiting times on the list can vary depending on what spaces are already available and how soon our existing animals are adopted out to free a pen.

In the meantime, please call other branches and centres to add yourself to their waiting lists too. This will increase your chances of finding a home for your beloved pet sooner. 

Mount Noddy Animal Centre is only able to help with the rehabilitation and rehoming of cats and dogs. If you feel an animal requires assistance or has been neglected, abused or abandoned, please visit the national RSPCA website, where you can file a complaint, or contact the main emergency line: 0300 1234 999. 

Alternatively, please seek further advice from recommended links below:

Brent Lodge – Selsey, Chichester.

HART Wildlife – Medstead, Alton.

The Fox Project – Covers the South.

Follow the link below to find your nearest wildlife rescue.

We got our rescue cat, melon from here last year and she’s amazing. It’s an amazing charity and they should be proud with what they do and achieve.